The questions students ask us most.

Yes. UniFlow Study was the old name — the product was renamed UniKnow in October 2026, and the desktop app uses the new name from version 1.3.4.

Mac: macOS 13 or later, with separate installers for Apple silicon and Intel, notarized by Apple. Windows: Windows 10 and 11 (64-bit). Download and install details are on UniKnow for Mac and UniKnow for Windows.

There’s no phone app yet. On the web, you can sign in and chat with UniMind in your browser; connecting your school, lecture transcription and everything else happen in the desktop app.

Yes. You can switch the interface between English and Simplified Chinese any time, and set UniMind’s reply language separately — Chinese, English, or whatever language you ask in.

Yes. The Windows installer isn’t code-signed yet, so SmartScreen may step in. As long as you downloaded it from uniknow.ai, click “More info” → “Run anyway”.

Canvas and Moodle today. Blackboard is coming soon and can’t be connected yet; Brightspace (D2L) isn’t supported.

Each account connects to one school platform at a time. Switching platforms clears the old platform’s course data.

The built-in list has 470+ schools. If yours isn’t there, enter your school’s Canvas or Moodle address and connect anyway. If you run into trouble, tell us your school and we’ll look into it.

No. Canvas reads your courses through the session you sign in with in the built-in browser. Moodle uses its official mobile-app sign-in, so there’s no token to paste — as long as your school has Moodle’s mobile services on (they’re on by default for Moodle 3.0 and later on HTTPS).

You only need something extra if you want syncing to continue while the app is closed: optional cloud sync. For Canvas, that means generating a personal access token and pasting it in.

Canvas: syllabus, assignments (due dates, points, instructions, attachments, submission status and scores), discussions, pages, modules, files, Classic Quizzes, announcements and grades. Moodle: course sections and activities, files, assignments, quizzes, grades with feedback, forums and pages.

Text from PDF, Word (.docx) and PowerPoint (.pptx) files up to 50 MB each is extracted so it can be searched. Scanned PDFs and legacy .ppt files can’t be read yet.

Canvas: every 6 hours while the app is open, plus any time you hit refresh. Moodle: when you refresh. To keep things updated while the app is closed, turn on cloud sync and our server syncs every 6 hours (Canvas needs a personal access token, which some schools disable).

UniMind looks for answers in your own course materials first — eight kinds: files, pages, assignments, announcements, discussions, syllabus, quizzes and lecture transcripts — plus anything you saved with “Summarize this page”. Click a citation in the answer and the source opens in the app, so you can check it.

Yes. Set the reply language to Chinese, English, or whatever language you ask in. Set your English level to Beginner or Intermediate and it adds Chinese explanations next to technical terms. More on the international students page.

Models are configured centrally, so you can’t pick one; the providers we use include OpenAI, DeepSeek, Google Gemini and Anthropic. You can adjust how hard it thinks: Auto, Light, Standard or Deep.

Yes. Attach PDFs, DOCX and TXT files, images and more, up to 20 MB each; attachments uploaded to the cloud are kept for 180 days. You can also attach past lecture transcripts or assignments, or ask by voice.

Yes. It can create calendar events, schedule study time, and organize assignments and notes. Anything that changes your data shows a confirmation card first, only runs once you confirm, and can be undone.

It’s built for lectures taught in English: it recognizes English and translates into Chinese. Other language pairs aren’t available.

Yes. Choose “Screen audio” as the source and it transcribes whatever your computer is playing — Zoom, Teams or a recorded video. In the lecture hall, choose “Microphone”.

You get 100 minutes when you sign up, valid for 90 days. After that, Starter includes 350 minutes a month, Pro 3,500 and Max is unlimited. Need more? Time packs start at $5 and last 180 days — Free accounts can buy them too.

When a transcription ends, click “Generate” and in about 1–3 minutes you get structured notes: overview, outline, terms and formulas, homework and exam hints, key points and common mistakes, and self-check questions — each linked back to the transcript. You need at least 60 seconds of recording.

Available on every plan, including Free: each generation (regenerating included) uses 2 AI credits, and your first one is free. You can also turn on live notes, which build as the lecture goes on, for 5 credits an hour; the first 60 minutes of your first class are free, and the full notes at the end of that class use no credits. Max has unlimited credits; every Sunday evening it also rolls the week’s notes into a review for each course. See AI lecture notes.

You can export an archive with a timestamped bilingual transcript (Markdown) and the lecture recording. It doesn’t label speakers — everything is kept in one timeline, in the order it was said.

Connecting your school and importing courses, with no course limit; 5 AI credits a month; and 100 minutes of lecture transcription when you sign up (valid for 90 days). No credit card needed.

Starter is $5.99 a month (50 AI credits and 350 transcription minutes a month), Pro is $9.99 (300 AI credits and 3,500 minutes a month) and Max is $19.99 (unlimited AI credits and transcription; on monthly billing you can try it for 3 days for $0.99). Each message to UniMind uses 1 credit, each set of lecture notes uses 2, and live notes use 5 an hour.

Pro and Max can be billed yearly, which works out to $7.50 and $14.67 a month; Starter is monthly only. Details on the pricing page.

Student offers run from time to time, and none is open right now. While one is running, you can verify with your school email or student ID and get full Pro free for 30 days — no card, no charge when it ends, one per student. Watch the student page for the next one.

Sign in on the website, go to the Billing page and click “Cancel subscription”. You keep your plan until the end of the current billing period, then your account returns to the free plan.

You can request one. See our refund policy for the conditions and time limits.

Payments are handled by Stripe, which accepts major credit and debit cards; your card number never passes through us. Some earlier subscriptions are still handled by Creem, and those appear on statements as “CREEM* UNIFLOW” or similar.

No. You type your password into your school’s own login page, and UniKnow only keeps you signed in on your computer, like a browser does. Moodle tokens are encrypted with your system keychain.

No. Importing only reads — it never submits work, posts or changes anything.

The text of your course materials, your chats and your transcripts sync to your UniKnow account, isolated per account so no other user can read them. Lecture recordings and sign-in sessions stay on your computer. The full picture is on privacy & security.

No. AI answers, speech recognition, translation and payments are processed by third parties, all listed on the privacy & security page.

No — any email works. Your school email is only used to verify you if you claim the student offer.

You can’t do it in the app yet. Email support@uniknow.ai and we’ll delete your account and cloud data as described in our privacy policy.

Just want one course gone? Remove it in the app and its cloud data is deleted too.

Email support@uniknow.ai or leave a message on the contact page. For privacy questions, email privacy@uniknow.ai.